Dealership Reviews for Banner Chevrolet in New Orleans, LA

VSince I acquired this vehicle, I have encountered numerous issues with it. I have repeatedly informed you that it seems to be malfunctioning. During this time, it managed to take me to point A, but it failed to bring me back home, which was extremely frustrating because I was not alerted by the car's system regarding the problems it ultimately developed. Furthermore, the dealership had my vehicle for two days after you opened on Monday and had to be towed on Saturday. Once you resumed operations and included my vehicle in your service rotation, I inquired about a loaner vehicle, only to be informed that there were 15 individuals ahead of me on the waiting list. I have never been able to secure a loaner vehicle while my car was in for service. I have consistently faced issues with this vehicle, such as the radio's volume fluctuating on its own, receiving messages on the dashboard indicating that certain requests could not be fulfilled (despite not having made any requests), being unable to change the radio station or turn it off and on, and the oil gauge indicating 2% while I was out of town, which was not the case before my departure. On another occasion, it showed 30%, and a few days later, it displayed 42%. I have previously brought this vehicle in to report problems with the radio, and it was connected to the diagnostic machine and had its software re-downloaded, yet the same issues persisted. I once sought location assistance through ON STAR, and it connected me to a live person while providing directions. WHY HAS THIS VEHICLE CAUSED ME SO MUCH TROUBLE? This vehicle has been a source of frustration since I drove it off the lot.ery impressed by Nick. He made my experience very easy and smooth. Enjoyed my experience.

I write positive review

Picked up a camaro ss for my daughter from Brock Johnson at banner chevrolet. Brock made the deal easy. I was in amd out all paid for and ready to roll in 30 mins. I can recommend this dealer and I highly recommend you ask for Mr. Brock

Everyone at the dealership is Fantastic. Friendly people at your service.

The service department used to be great. I was told I had an oil leak and needed a $200 diagnostic so they had my car all day no phone call and when I called at almost 5 they still had not looked at my car. So I had to pay to uber to and from work, etc. So no one calls to tell me what the outcome of the diagnostic was because my service rep wasn’t in. Finally, tired of waiting, I called and I got a message of what I needed. I said yes, order the parts i will get it fixed. A few months later I called to see why I wasn’t called to have my car repaired and was told a part was on backorder, this was in November, it is now April. No follow up and then someone (sales associate) from Banner texts me so I tell them my situation. Nothing. No follow up. So I spent $200 for nothing and how do I trust them now?

Had a great experience with Mr Ivan Lopez. He put my daughter in her dream car (Camaro) and she was all smiles. He even explained to her about the car and how to be safe. I will be sending all my friends and family to him. Thanks to Ivan and Banner Ford for everything you guys did! Yall have earned a forever customer!

Ivan was extremely helpful and went above and beyond

We purchased a used jeep in very good condition. I've bought many cars in my lifetime. With this one There was no pressure and our sales person Ivan was very cool did his best to give us a good price on the vehicle. Would purchase another vehicle in the future.

Buying a vehicle and trying to get service at Banner Ford in Mandeville, LA has been the worst experience I’ve had with a dealership, service department, and overall customer service. I have a personal vehicle and a work vehicle. Each were purchased at this location and several bad experiences have shaped my impression of the terrible Banner Ford in Mandeville, LA. I have expressed my frustrations several times in hopes to have them resolve the tarnish and damage Banner has imposed on the Ford name. ZERO STARS. TWO THUMBS DOWN. Thanks for nothing. Image attached is water pouring through the electrical control for the rear glass of a ‘22 F250.

Ivan is Amazing and helped me find the vehicle that I needed. Banner Ford is the great place to shop for a good vehicle.

Great experience really great people the smoothest buying experience ever Ivan was the best salesman 100% recommend

⭐⭐⭐⭐⭐ William was absolutely fantastic to work with! From the first conversation to driving off in the 2025 Bronco, the entire experience was smooth, efficient, and genuinely enjoyable. He was knowledgeable, responsive, and went above and beyond to make sure everything was perfect. Could not be happier with the process or the vehicle — I highly recommend William to anyone looking for an exceptional car-buying experience!

Fantastic dealership to buy from. We have purchased two vehicles within the past 9 months from Banner with Cory as our salesman. He is extremely knowledgeable and awesome to deal with. JC in finance is great and a pleasure. They both made the process of car buying seamless.

I had another great experience at Banner Ford and specifically want to recognize Amanda Talamo (Service Advisor) and Jason Lane (Service Manager) for going above and beyond. I brought my 2017 F150 Raptor in because of a loud grinding noise that had me pretty concerned. It turned out to be related to the IWE (Integrated Wheel End) system for the four-wheel drive. After diagnosing it properly, they determined it was simply a faulty check valve — not a full system failure. What really impressed me is that they diagnosed the IWE issue correctly and didn’t try to upsell me on replacing all the hoses or other expensive components. They fixed what actually needed to be fixed. That level of honesty matters. On top of that, they completed a full tune-up, oil change, and 5-tire rotation, and made sure everything was handled quickly so I could get my truck back in time for an upcoming trip. Professional, knowledgeable, and trustworthy. Amanda and Jason made the entire process smooth and stress-free. Highly recommend them if you want your truck serviced the right way.

Went in to look for a truck were very unhelpful

Ivan was the man! He was extremely helpful over the phone and answered all questions very quickly. Once we got into the dealership he had the truck ready and helped us get to a good price point. He also demonstrated every single tech feature and made the transaction go smoothly. I definitely recommend having someone as experienced and tech savvy as Ivan. Go check him out!

Banner Ford of Mandeville did a great job. Corey and JC were excellent to deal with. We drove 4.5 hours to do business with them.

I scheduled an appointment well in advance so my service van could receive maintenance, have a misfire diagnosed, and be ready for work immediately after my out-of-town trip. What actually happened was beyond unacceptable. I received no correspondence on Thursday or Friday. I tried calling for an update on Saturday, and it was extremely difficult to get anyone on the phone. The operator gave me the runaround, and both service writers went straight to voicemail. After two hours, I finally got a callback. The report? Nothing was done. No maintenance. No diagnostic. No repairs. My work van sat untouched for three days. Now they’re telling me I’ll get “answers midday Monday,” which completely defeats the entire purpose of scheduling ahead of time so I’d actually have my van back for work on Monday. This level of communication and service is beyond disappointing—it’s disruptive, unprofessional, and shows a total lack of respect for the customer’s time and livelihood.