Dealership Reviews for Banner Chevrolet in New Orleans, LA

We recently visited Banner Ford to check out the Explorer STs since we were in search of thr best SUV(with a third row). We were looking at a few different cars and trying to figure out what to do. We took the Explorer for a spin with Montae, who was super helpful and knowledgeable. The Explorer pretty much blew us away and practically sells itself, but Montae definitely sealed the deal for us. We've been to a bunch of dealerships and dealt with a lot of salespeople over the years, and Montae and this dealership were seriously a cut above the rest (and that's saying a lot coming from me, since I usually dread buying cars). If you're looking to buy a car, go see Montae and get an Explorer; you'll end up with a great car for the best deal. Super happy customers here 😁

Dealership is a pain in the butt to deal with for parts. I would recommend lamarque for parts and service.

Highly recommend, I but plenty of ford trucks and Banner Ford keeps me going and on the road. Special shoutout to Josh Spell!!

I brought my 2019 F-150 in for an oil and filter change. We were short on time because we had a doctors appointment to get to. Amanda Talamo stepped up and was able to get us in and out very quickly and we were able to make it to the doctors appointment. Thanks for the great service.

Ivan Lopez is the best ! I went to see Ivan in late July, and told him I was looking for a new F-350.I have purchase 3 other vehicles from Ivan in the past. Banner did not have the F-350 on the lot that I was looking for. BUT Ivan took the time on a Saturday afternoon to show me and my wife other F-350s that was on the lot. With Ivan's help it educated us on the engine, and other options to look for on the truck. Ivan and his sales manager checked with other dealers up to 300 miles to find me the truck I wanted. I want to thank Ivan on the time, and personal service he gave me and my wife. Thanks, Ivan Steve L

Ivan Lopez at Banner Ford in Mandeville, LA was outstanding! He’s super knowledgeable and made the car buying process smooth and enjoyable from start to finish. He answered all of our questions, was patient, and never made us feel pressured. If you’re in the market for a new vehicle, I definitely recommend asking for Ivan—he’ll take great care of you!

Best car purchasing experience I have ever had. Ivan did such a great job, we came back and requested him for our second purchase from Banner Ford. I highly recommend Banner Ford and especially Ivan.

I purchased a new F-150 pickup from Ivan Lopez and William. Both were very nice and helpful with my purchase. Ivan showed me all the new accessories I had and how to operate them. He is very knowledgeable and took his time with me. I actually enjoyed the experience of buying a new vehicle.

Had a situation today while on our way to the camp we blew an Intercooler hose on the 6.7 ltr diesel an all this take place at 4:20 in the evening. I happen to live in Slidell and we called Banner and spoke to Caleb in parts, this guy was Super nice and helpful he had the part Put it on the counter for me while my wife ran to pick me up to try and get there before they closed. Parts were closing as we pulled up and we were able to get the part these people were Super Helpful and made it a mission to make sure I got what I needed to fix this on the side of the road.

Don’t give them your email address. Relentless.

Like the good reviews

I just bought my car from Carvana and the check engine light came on after 13 days of having it. I called Banner Ford and Leanne made me an appointment for 7:30 am well being a single mom things come up and and I had to push the time back. She gave me no grief and was completely understanding. I finally got it in and she worked hard in the warranty part of it and I had no out of pocket and expense. So as you know I’m a happy customer because of Leanna and banner Ford. Thank you so much for your help and your excellent customer service. I will get back !!

Sales man Patrick is a true professional.

Was in and out pretty quick. Rob in the parts department is an ace and knows his business

Rachel and the service department are top notch!!!

Update-Mr. Jason called the following day and we spoke through everything. It’s all worked out and I’ll still be a returning customer. Currently sitting here after picking my truck up and finding the check engine light on. It was not on previously as I dropped off for a simple battery replacement. To start off, when the service department called, they gave me a price of $259. When they called to say it was ready, the price was more unexpectedly. They failed to quote the taxes and shop fee on the original call. I was aggravated put paid it (looks like they removed shop fee-not sure). But, when leaving to find my check engine light on. Time for a review (story).The service folks in the fast lane seemed flabbergasted when I brought it up to them. Now, after getting it again (check engine light now off) The auto up/down on my window isn’t working. A gentlemen was outside and very helpful (only reason for 2 stars) and got it taken back again to get checked out. He stated it needed to get reprogrammed possible due to the battery being replaced. ONE would think these things would have been taken care of. To be continued… Update-30 minutes later. My service rep came in and said good to go. She took it for a spin and everything is working as it should. They had to do two resets. She was very apologetic (Updates to 3 stars). If management reaches out to discuss-I can see 4/5 stars for making it right. No one likes bad publicity.

I have had many experiences with Banner Ford service department. It initially doesn't go well and takes a lot of back and forth, but they do eventually get things corrected. There is certain advisors that will step up to attempt to make things right. Unfortunately it's likely after there has been issues.

They are good at selling the car but the service and warranty side is severely lacking.