Dealership Reviews for Banner Chevrolet in New Orleans, LA

Clean dealership, staff was helpful, especially Sara in parts.

Don’t leave a five star review until you at least had the vehicle for the first service. Smoke and mirrors. The salesman is nice but he doesn’t work for the service department. “Quote on quote.”He wants five stars before you drive the vehicle off the lot. The service department is a joke. My 2023 f-150’s passenger seat has a shake. I brought it in for tire balance. Didn’t fix the problem. Instead changed my oil at 2000 miles. Now it has a noise coming from the passenger seat. I work weekday and some weekends. I drive 120 miles round trip. They can not accommodate my needs on a Saturday. They sold a $10,000 worth of extra services. However, they can not make time to even look at it and it only has 7,000 miles on it. Bring it during the week. However, the week is how I pay the note. No loaner vehicle? Don’t use the service department. If you buy there use another dealership service department. Definitely don’t buy their service plan. Better off using a private mechanic. My note could have been 150 dollars cheaper.

Great service Technicians.

We have bought two vehicles from Banner Ford and have worked with Patrick from sales and Zach from finance both times. Mr. Patrick is so kind and helpful, and Zach is so personable. Both made us feel welcome and cared for each time. We recommend Banner Ford to everyone looking for a new vehicle. Thanks, guys! 11/2023 update: after having to deal with service for several interior features in my brand new vehicle falling apart, I’ve had to update my review. The ONLY reason I’m giving 2 stars and not one is for the sake of Mr. Patrick Ricau and Steve Miller. They have been the only helpful employees and have done all they could to help us out. Banner Ford’s service department will hold off on honoring your warranties until things are even more broken and won’t even be covered under warranty. They won’t take responsibility for dropping the ball, and don’t even TRY to get a loaner vehicle. The service department has turned us off from Banner for any future vehicle purchases or recommendations.

This was the best service I have received from a GM dealership in years!!! Louis and his team took care of me. They made sure to cover the seats to not get dirt on anything while serving my truck and sent a video explaining how everything looked underneath my vehicle. I was very impressed with the level of care that I received from the team and will be a returning customer. Great job Banner!!!

Mr. Keith is amazing! I appreciate all his help with my new purchase!

Good work 👍

Louis and his team are very easy to work with! I highly recommend them.

have purchased my last six vehicles from Banner Chevrolet, and I believe that speaks volumes by itself. I do not just buy a vehicle and move on — I keep coming back because I have consistently been treated with professionalism, respect, and good service. The team at Banner Chevrolet has earned my trust over the years, and that is not something I take lightly. Buying a vehicle is a major decision, and the fact that I continue choosing Banner Chevrolet says a lot about the way they do business. I am satisfied with the service, the experience, and the way I have been treated as a returning customer. Thank you to Banner Chevrolet for continuing to take care of me.

Great Dealership to do business with. MR. B. BRUMFIELD JR. was Awsome!!!

Awesome

Had trouble while on vacation Louis got me in, out and on the road back home. Amazing service! Just tell him your a Saint's fan and you're golden. Thanks Louis, sorry it took so long.

Flawless. Have already recommended 3 others that asked where I got my vehicle. Craig and James were very helpful and a pleasure to do business with.

It was great. Shoutout to Mr.Keith 10’s across the board!!

Denied warranty work for axle that was 3/4” off center from the factory. Don’t trust these people. They altered the terminology of my claim to reflect a lesser issue before contacting the manufacturer. They don’t want to perform warranty work at all and will do whatever it takes to deny it needs repair. Absolutely the lowest common denominator service center. Edit: Saw your response here, the reason I left a review is because I already tried talking to you directly with poor results. Let’s keep this public for now. You’re welcome to contact me and tell me you’ll fix the issue, but the review stays as is until that happens.

Great Job Guys

Banner has consistently provided excellent customer service during and after every visit. I truly appreciate EJ for going above and beyond to make sure I had everything I needed. Y’all rock!

Highly recommend very professional and closed without delays!