Dealership Reviews for Banner Chevrolet in New Orleans, LA

Banner helped me with a inverter failure on my new truck that I purchased at different dealer . The dealer I bought it from said they would take care of any issues and being out of town was not a problem . The dealer never followed up with me so I took it to Banner and had my truck repaired in les than 24 hours !! Learned my lesson and will be buying from Banner 100% from now on .

I had an outstanding experience with the parts and service team! Everyone we dealt with was extremely courteous, knowledgeable, and helpful. They went above and beyond in helping us get a replacement to a lost key fob in a compressed timeframe since the vehicle was needed for an out-of-state trip. Will definitely use them for future vehicle needs.

We had an issue with our truck while traveling through the area pulling our fifth wheel trailer. I called and Sheryl told us to bring it right in. We did and they looked at the truck immediately and, after some repairs, our issue was resolved. A huge shout-out and thank you to Sheryl and technician Sammy for your prompt and courteous service. You are the best!!! Thank you from the Canadians!

First off, I hate going to dealerships for service, as I can do most things myself. We were traveling through on our way back home from vacation when I had a sudden front end issue with our truck. After the first shop failed to find an issue, I called Sheryl with Banner Ford and she was able to get me in right away so we wouldn't be stranded over the weekend. They quickly determined the front right hub was coming apart and got it changed quickly to get us back on the road. They had me out the door in less than 2 hours. Being a dealership, the prices are severely overinflated as I could have bought the part elsewhere for almost half the price. The only reason they get 4 stars instead of 5 is the price, but I am still very thankful for the quick turnaround and overall service that Sheryl and the mechanic provided.

Good coffee

I bought a 2022 Ford F-150 and they added 1,900 for window tint and other stuff. Well the window tint on one door is coming off and they said they won't cover that. Please don't buy local go out of town. This was my first time purchase here and my last.well I just found out from the Ford guy that they didn't even replace the window tint it was from the previous owner. So I just got screwed out of 1,900. This is stealing. If anyone knows a lawyer let me know.

I’m only giving a one star review bc I can not give a 0 star. They suck!!!

-Requested car fax - received 8:39 -Requested sales to go to truck and walk around it and call out all flaws at 9:06 -9:23 response asking for great time and I said now works - 9:24 Sales responds they are in a call and will call me after , then started they had to go to sales meeting - offered to call me at 11:00 - 10:59 sales calls me and gives through wall around. I tell them tell them to give me a min and I’ll send offer for $21,500 on a $21875asking price - 11:15 sales speaks to new car mgr and mgr tells me they have $25k in truck and they need asking price of $22875 plus what I assume is Arkansas tax of just under 24k. I ask for clarification of the OTD price so I can finalize and am told they are have decided that another dealer is interested and I’ll have to wait an hour to as they will give the dealer first dibs and they decide not to take it I can have it. 11:57 I call and talk to the new car sales manager and he tells me no I can have it if I want it and then tells me I’ll have to pay a $1305 fee for nitrogen and interior /exterior sealant crap and a $415 state required fee- - I respond ok and tell him I’ll send payment in full via credit card or whatever they need. He tells me they will hold it and puts me on hold. He then tells me a dealer is looking at it and I’ll have to wait 30 more minutes until the dealer gets back with them and lets them know if they want it, but if they don’t buy it I can have it. -1 hour later they confirm the other dealer decided they wanted it - it’s sold -False advertising on price -False fact in $415 state fee Did not honor agreement in standing offer and sold the Truck out from under me. Sales person was extremely helpful and responsive to all requests. Extremely unethical business practices by New Car sales manager….

I had appointment to have my truck fixed it's now been six business days and they haven't even looked at it they're having to repair the rear end second time but they say they don't think that's it so one they don't know what they're doing into the service is horrible avoid this dealership at all cost

I dont ever leave bad reviews, but If i could leave zero stars i would. The sales department at Banner is good, but God forbid you need something from the service department. We bought a brand new car from them 3 weeks ago, and my wife had an accident in it after owning for 5 days. literally cant get anyone to call me back and give any updates other than them calling my wife (when i am the one who has called and left voicemails) and basically telling her they are still waiting on parts. Ive actually called other ford dealerships and they tell me they can have the parts in 4 days... we are going on 2 weeks with no parts. I cant even get the service manager to call me back. i have never in my life experienced service so bad. even if all they have is bad news they could at least return a phone call or keep us somewhat updated, or try to go a little above and beyond to get things done. Bottom line, Banner Ford is good at taking your money, but terrible on anything after the sale.

After looking at trucks for 30 minutes no one came out to greet me, poor customer service,

Unprofessional if i could leave 0 stars i would , their service department is unprofessional. Gwin is very rude.

They don't even know what's on their lot. Half the cars shown online as being at this location are at their other site in Mandeville, La. And they dont know themselves whats there.

I normally don’t make posts like this, but I feel it’s important to share my experience. I brought a vehicle to Banner Ford of Monroe today for a simple programming, and instead of just fixing the issue, it’s reprogrammed BUT the motor was locked up while in their care. Was charged over $200 on top of it.. Unfortunately, I was given no clear explanation and no accountability was taken. I want others to be aware of this situation so they can make informed choices about where they take their vehicles for service. Please keep in mind vehicles turned over before if had got brought there. The customer service is absolutely unprofessional and neither the service writer nor the service manager want to answer anymore. Beware who you bring your stuff to. The dealership is denying responsibility, but the issue happened during their work. I very much don’t appreciate how i’ve been treated. The coolant was full when i brought it in as well but got it back empty ?? my lawyer will love this .

Was lied to about the price of an alignment I was told it was 49 plus Tax after they had replaced a couple of recalls well I guess they're going to get their money any way they can . I would have never paid agreed to pay $165 for a front end alignment that is ridiculous when I could have got it for 69.00 in Oak Grove never again will I nor my family and spend another dime here whether it be parts, labor or buying a vehicle at this place I warned everybody not to come here.

I’ve tried this place on two different occasions and each time has bit me in the butt. Their advisors and diesel mechanics are worthless, the parts don’t last and they can’t fix what’s wrong with what they sell. Six months later, you’ll be taking your vehicle somewhere else.

I went in last week to try to get a oil change in the quick lube an it was goin to take longer than the time I had so I tried to schedule a appointment for today 3/7/25 fast forward to today went in at 830 this am an they couldn’t find my appointment an the woman said no problem I could still get it done now my truck is a wheels fleet truck and I’ve never had a problem getting work done there until the woman that is working there now she is clueless at her job. Well after sitting there an watching 6 plus people leave after getting there service I asked if they were going to get to my truck today an she was kinda rude about it then I was told they were waiting on the approval from wheels now it has never taken 2.5 hours any other time I was there so I asked for my keys back an went to another local shop and had my work done in less than 30 minutes so I will never be back to banner ford as long as that woman is working the quick lane

Called multiple times to service manager around 12 times, only called back once. Replacing parts not needed just to run the bill up. Had to finally fix it myself. Would not recommend them to do any work.