Dealership Reviews for Banner Chevrolet in New Orleans, LA

Contacted location to discuss trading in my newer diesel on another new diesel since my local dealer didn't have any in stock that matched my wants. After getting in touch with a salesman, he constantly disregarded what I told him, tried adding 1500 over listed price after spiels about "we can get you the best deal", and then tried to cut ties with attitude when called out on it. This isn't from a random issue customer as I've done over half a million in business within the last year with my local dealer. Definitely beware.

Debated making a negative review as I hate to do so for a local business but this company isn’t very ethical and potentially could be doing illegal tactics. I went to look at a Bronco, with a trade in. Obviously they low ball my trade in which is normal, the abnormal part was the dealership pushing for me to sign a paper agreeing to buy the car before running my credit to see what my financing options would be. I know my credit is great, I gave them the OK to run it yet they refused unless I pledged to buy the vehicle regardless of the interest rate they come back with. I asked the salesman why and if they’d sue me if I didn’t like the rate and refused to buy? Why else have me sign anything. He just folded his fingers and said “we don’t wanna waste time on ppl who won’t agree to buy the car first before we run credit”. The 2nd issue is the lot and online prices don’t match. The salesman was aware and said “isn’t my job to keep up the website”. Very disappointing, I try to do all shopping local but I don’t understand how I’m supposed to support this business.. I’d advice anyone young to not go there, a 20 something wouldn’t understand what he’s signing and it’s clear they’d use that document against you. This can’t be legal, especially with him telling me I had to do it.

My entire experience was Disastrous. So bad in fact, I wouldn’t buy another Ford, especially from this dealership. We were thinking about buying a Bronco for my wife but not now. Communication from them is almost nonexistent and then only because of my persistence and almost 2 months without an actual repair. I was told a price of $781 but it came out to $1029 without it being repaired just patched. The 1st time I went to pick it up, my lights were left on so my battery was dead. After I was jumped off I then noticed my sunscreen wouldn’t work. Got back to my office after trying to open my sunroof, which was to be repaired along with the sunscreen. Good news: the sunscreen started working, bad new: sunroof wasn’t. While trying to get the telephone number for Banner, I read in the notes on my receipt that the sunroof wasn’t repaired just patched but I was charged for parts that didn’t fix the issue. I was told to bring it back and when I got there that the track must have broken. . Convenient or coincidence? The CSR, who didn’t return emails or calls, told me he would speak to the manager. After a few weeks of sending emails, going to the dealership, making calls without responding other than I haven’t spoken to manager, he is out of the office, etc. I said I would come get it then I showed up, was told that the battery was bad ( it was drained by an employee leaving lights on) I reminded them their employee left lights on and drained it but would give them a couple more days. CSR called me the next day to say track was indeed broken and it would cost $4300 but might could be only $3800. Asked why I was told $781 which included $250 in parts ( same parts on Ford website was $100) and wasn’t told about track? No answer. Picked it up next day with a diagnostic fee $170 but sunscreen was closed. Protested another fee but the my CSR wasn’t in and again the manager wasn’t available. Horrible dealership, horrendous repair service, Ford definitely lost a lifelong customer.

I went to get another vehicle. I got sold a car at a stupid high interest rate with a credit score of 751 at 10% .. the car was nice. But my wife keep smelling a smell from the trunk. There are factory parts of the trunk that are missing. I know what a dead body smells like. That's the smell from the trunk. The day I bought it it was cold. I didn't think about looking in the trunk. I have several deodorants in the trunk. I will never deal with this place again...

Banner Ford is the absolute worst dealership ever to work with. They literally sold a vehicle out from under a young couple as the paperwork was getting completed. They had already ran their credit and brought the vehicle into the dealership for them. The worst customer service we have ever witnessed. As previous buyers from Banner we will NEVER buy there again…. Do better! They really don’t even deserve 1 star

Went there thinking of buying a new mustang. They had 3 of them parked right in front of the building. I walked back and forth for a while trying to figure out which one I liked best and no one ever even came out to talk to me which gave me the feeling that they wouldn't work very hard to for my business so I left. I'll shop elsewhere

Absolute worst dealership in the area ! A bunch of crooks that change paperwork after you buy a car. Was supposed to be blue certified with a warranty and the car has trouble a month later and they won't honor it. They had computer trouble the day we bought and manually entered info into the computer. The day we bought is different then the date on the paper they're saying we purchased. Permanent marker saying As Is written after we signed. These guys are nothing but crooks with smiling faces

This dealership screwed me so bad with my vehicle purchase that I’ve brought the truck to several other dealers. They’ve all said they have no clue how banner ford got away with what they did. Salesman cussed me out & told me every lie in the book, sales manager lied about how he took care of my situation. Even contacting the dealership owners receptionist was absolutely no help. Apparently they wanna make a sale & not care one ounce of how they did it.

Terrible experience. I bought a 2021 Lexus GX460 in August of 2023. They tacked on additional fees not reflected in the published sale price. Tried to give me a higher interest rate with BofA. Simple good search showed a lower rate which they did give me in the end. Car wasn't cleaned. Not filled with gas. Low tire pressure on front right tire wasn't even fixed before I drove it off. We called to ask about getting something to have it detailed like a gift card etc. The message wasn't returned. We got there at the end of the day traveling from Lafayette. Still I expected more. I wanted the car and after traveling 3 hours I put up with more than I would have liked. I'm certain had I been home or closer to home I would have left and waited to find what I was looking for elsewhere. So.. buy from Banner at your own risk. Though I love my car .... Absolute worst buying purchase experience ever. I'm only just now posting because we bought a 2023 Kia sportage x pro for my teenage daughter from Sterling Kia in Lafayette and the experience was amazing. I.e. the exact opposite of Banner.

Service dept are scammers. Had me to purchase a tire that was not needed. Told it was leaking and couldn't be repaired. Got home with old tire pulled nail out barely pierced the tire. Of course no refunds on a $500 tire. I regret the day I bought from them.

Where do I start????? The first visit to Banner was related to the transmission and had to replace the torque converter and all was good with this transaction. Well I took my ride to have the oil changed at local business about 2 weeks after the torque converter was replace. Once on the rack the mechanic took me to look at what he had found, and on the trans cooling line was a pair of Snap On hose clamp. OK!!!!!!! So I brought it back to Banner and they said it should not hurt the trans!!!!!! So now lets fast forward to the monitors. May 24, 2023 is when I dropped of the Expedition again to have some issues resolved and most of the issues where fixed, but they stated the monitors where fixed, but they wasn't. Took back the ride in Aug for the monitors and more excuses. I was told that they didn't know what the problem was and had to bring it back at a later time. WHY? If you can't fixed it now, how is later going to help??? I called Ford Customer Service and that's a joke too. They did reach out to Banner Ford and they called and told me to schedule an appointment. So I decided to take it to another dealership and they looked at it and replaced a cable and found something broke in the monitors and they refused to work on it any further and told me to take it back to Banner. So I do take it back once the kids are out of school and for 3 weeks they are no closer to finding an answer. They say they can't work on it because of the software hack, but what about the 2 weeks before the hack? The quality of work from Banner is substandard and I have spoke to the Service manager Aaron Davenport and said he would make it right, but I am still waiting on that to HAPPEN. I have a few pictures from the dealership that refuse to work on it and some parts don't look new, but not sure what was replaced, but I am going to reach out the Attorney Generals Office to see if they can help.

Sales department was ok. Service department was TERRIBLE!

I called last week and set up what I thought was a service appointment for drop off this morning. I needed a brake issue (a Ford recall) fixed and am having an issue with my climate control not working. I got up an hour early, lined up a ride, and went to drop my car off and was told that they don't make appointments and that they are 2 days out. I didn't leave my car since I can't afford to be without a car 2 days. I'm new to town and had been warned by family that they have a bad reputation and I can definitely see why. Lesson learned ... I should have trusted family and Google reviews.

Read all material given or sent to you by h this dealer very closely as they like to add services not asked for, neglect to tell you about the 3% surcharge for credit card payment and don’t fully service the vehicle. The service writer, Susan Rainey, met me outside as I dropped off my truck (this will come into play later) and I told her what I wanted; the oil and filter changed, fuel filters changed, transmission fluid changed, and she asked if I wanted the in terms flushed. I said yes, if that’s part of the 136,000 mile service. She said they would also inspect the rear differential and change the fluid. I said I wanted the front diff done as well. I also said I’d like the tires rotated with the air pressure set at 5lbs below max. I dropped off my truck without going inside so I didn’t see the sign on the service writer’s desk that Banner Ford charges a 3% surcharge for credit cards but not debit cards nor did Susan tell me about the surcharge. I received a text with an estimate of the work to be done, made sure the items I requested were on there and okay’ed it. It only had the rear diff service so I told Susan to add the front diff as I had requested. She said she would and resubmit the estimate. The program Banner ford uses wouldn’t allow me to view the amended estimate but she promised me she had added it. I told her okay to go ahead. Later she told me a diesel tech would be doing the work on my truck which I asked why it would take a diesel tech to do basic maintenance. Susan said her service manager felt since the mileage on my F350 was high (136xxx which isn’t high in my opinion) and the year (2015) it would be better to have the tech service it. I asked if they charged the same rate for a tech as they did an oil changer and she said there was no difference. I told her to go ahead of there was no rate difference. (Somebody is getting screwed however if they charge the same rate to change your oil as they do to have a 30 year diesel tech work on truck) Then Susan sent me a text saying the brake pads needed changing and I okayed that via text since the estimate tool didn’t allow me the ability to see an amended estimate. When I arrived at the dealership to pay for the services, I saw the paper printed out sign announcing the surcharge for credit cards. I had to pay with a mixture of debit and cash (lucky I had it on me). I checked the itemized receipt closely and asked again why a diesel tech would be assigned to do maintenance on my vehicle. Susan said it the service manager felt it was best because if anything was mechanically wrong and she said no, everything was fine. I had a “check engine” light on when I came into the dealership and a TPS fault light on so I asked what the 30 year experienced diesel tech said about the Check Engine light. Susan stuttered for a moment and said he didn’t say anything, that she would go ask him. I told her not to bother because if he had seen he would’ve said something. Nothing was mentioned about the Tire Pressure Sensor light either. Once I got home I went over the bill closer and found they had flushed the cooling system which I had not asked for. I called and told Susan about this and she said she would talk to her Service Manage about it. After a few moments she told me he said since it was on the original estimate and I had okayed the estimate, they weren’t going to do anything about it. Since I couldn’t view the original estimate, I have no idea if it was on there or not. I was more worried about the things I had asked for instead of something I didn’t. So, thanks Aaron Davenport, Service Manager, I won’t be going back to Banner Ford for anything. If they’re going to cheat me out of money for services I didn’t ask for, neglect to tell me about the 3% surcharge, and not check my vehicle over completely, why would I ever want to do business with you again? Let this be a cautionary tale and please find somewhere else to take your vehicle. Anywhere else.